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UPHClean and x64

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F. David del Campo Hill

External


Since: Jan 12, 2007
Posts: 7



(Msg. 1) Posted: Fri Sep 14, 2007 8:26 am
Post subject: UPHClean and x64
Archived from groups: microsoft>public>windows>terminal_services (more info?)

Dear All,

I have a Windows Server 2003 R2 x64 Terminal Services server which is
experiencing continuous "locked profile" problems (users kept being logged in
with temporary profiles because their user profiles could not be updated; you
could not delete the profiles in C:\Documents and Settings\ because NTUSER
was being used by another process; and all these problems would go away after
a reboot until the profiles got locked again), so I installed UPHClean 1.6d
from .

The installation *apparently* went well, but when I try to start the User
Profile Hive Cleanup service, I get the message:

"The User Profile Hive Cleanup service on Local Computer started and then
stopped. Some services stop automatically if they have no work to do, for
example the Performance Logs and Alerts service."

Also, I get the following errors in the Event Logs:

User profile hive cleanup service was unable to load and start a required
driver.

and

\??\C:\WINDOWS\SysWow64\Drivers\uphcleanhlp.sys has been blocked from
loading due to incompatibility with this system.

On top of that, a search does not find any uphcleanhlp.sys file anywhere in
the system.

What is going on? How can I get UPHClean to work on my system to avoid
locked profiles without having to restart the system?
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Jeff Pitsch

External


Since: Nov 29, 2006
Posts: 439



(Msg. 2) Posted: Fri Sep 14, 2007 1:15 pm
Post subject: Re: UPHClean and x64 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

If I remember correctly this version of UPHClean is not compatible with
x64. The 2.0 version is supposed to be compatible but that has not been
released yet.

Jeff Pitsch
Microsoft MVP - Terminal Server
Citrix Technology Professional
Provision Networks VIP

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com

F. David del Campo Hill wrote:
> Dear All,
>
> I have a Windows Server 2003 R2 x64 Terminal Services server which is
> experiencing continuous "locked profile" problems (users kept being logged in
> with temporary profiles because their user profiles could not be updated; you
> could not delete the profiles in C:\Documents and Settings\ because NTUSER
> was being used by another process; and all these problems would go away after
> a reboot until the profiles got locked again), so I installed UPHClean 1.6d
> from .
>
> The installation *apparently* went well, but when I try to start the User
> Profile Hive Cleanup service, I get the message:
>
> "The User Profile Hive Cleanup service on Local Computer started and then
> stopped. Some services stop automatically if they have no work to do, for
> example the Performance Logs and Alerts service."
>
> Also, I get the following errors in the Event Logs:
>
> User profile hive cleanup service was unable to load and start a required
> driver.
>
> and
>
> \??\C:\WINDOWS\SysWow64\Drivers\uphcleanhlp.sys has been blocked from
> loading due to incompatibility with this system.
>
> On top of that, a search does not find any uphcleanhlp.sys file anywhere in
> the system.
>
> What is going on? How can I get UPHClean to work on my system to avoid
> locked profiles without having to restart the system?
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TP

External


Since: Mar 16, 2005
Posts: 1449



(Msg. 3) Posted: Fri Sep 14, 2007 1:20 pm
Post subject: Re: UPHClean and x64 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Hi,

1.6d is not supported under x64. For x64 you can try the
UPHClean 2.0 Beta.

Send an email to uphclean *AT* microsoft.com, explaining
that you are having profile unload problems with 2003 x64
and you would like to help with testing the beta version.

Please post the exact error messages that occur when a
"locked" user attempts to logon in the order that they appear
in your log. The description text is important.

When this happens, are you able to manually unload the
problem user's hive? This is accomplished by logging on
as an administrator account (must be different than the
problem user), navigating to the problem user's key in
the registry, selecting it, and then choosing Registry-->Unload
Hive.

In order to find the user's key you need to first look up the
user's SID. You can do this by navigating to the following key
in the registry and then using find to search on the user name
(while you are there, check and see if multiple entries exist for
the same user name):

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

The user name will be part of the ProfileImagePath registry value.
The SID is the parent key name that the ProfileImagePath is
contained within. For example,

S-1-5-21-3829217777-1253468217-3731238512-1005

Now that you know the SID, locate it under HKEY_USERS,
click to select it, and then choose Registry-->Unload Hive.

Thanks.

-TP

F. David del Campo Hill wrote:
> Dear All,
>
> I have a Windows Server 2003 R2 x64 Terminal Services server which is
> experiencing continuous "locked profile" problems (users kept being
> logged in with temporary profiles because their user profiles could
> not be updated; you could not delete the profiles in C:\Documents and
> Settings\ because NTUSER was being used by another process; and all
> these problems would go away after a reboot until the profiles got
> locked again), so I installed UPHClean 1.6d from .
>
> The installation *apparently* went well, but when I try to start the
> User Profile Hive Cleanup service, I get the message:
>
> "The User Profile Hive Cleanup service on Local Computer started and
> then stopped. Some services stop automatically if they have no work
> to do, for example the Performance Logs and Alerts service."
>
> Also, I get the following errors in the Event Logs:
>
> User profile hive cleanup service was unable to load and start a
> required driver.
>
> and
>
> \??\C:\WINDOWS\SysWow64\Drivers\uphcleanhlp.sys has been blocked from
> loading due to incompatibility with this system.
>
> On top of that, a search does not find any uphcleanhlp.sys file
> anywhere in the system.
>
> What is going on? How can I get UPHClean to work on my system to avoid
> locked profiles without having to restart the system?
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Send e-mail Login to vote
Peter Lawton

External


Since: Aug 17, 2007
Posts: 8



(Msg. 4) Posted: Fri Sep 14, 2007 9:54 pm
Post subject: Re: UPHClean and x64 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

UPHclean 2.0 has been in beta since early 2006 now, any idea why it hasn't
been publically released yet?

Considering the number of people running terminal services on x64 systems
these days surely its a bit much to expect them all to email MS and ask for
a copy of an 18month old beta just to get rid of their profile issues.

Peter Lawton

"TP" <tperson.knowspamn.RemoveThis@mailandnews.com> wrote in message
news:OZr58Mv9HHA.1208@TK2MSFTNGP03.phx.gbl...
> Hi,
>
> 1.6d is not supported under x64. For x64 you can try the UPHClean 2.0
> Beta.
>
> Send an email to uphclean *AT* microsoft.com, explaining
> that you are having profile unload problems with 2003 x64
> and you would like to help with testing the beta version.
>
> Please post the exact error messages that occur when a "locked" user
> attempts to logon in the order that they appear in your log. The
> description text is important.
>
> When this happens, are you able to manually unload the problem user's
> hive? This is accomplished by logging on as an administrator account
> (must be different than the problem user), navigating to the problem
> user's key in the registry, selecting it, and then choosing
> Registry-->Unload Hive.
> In order to find the user's key you need to first look up the user's SID.
> You can do this by navigating to the following key in the registry and
> then using find to search on the user name (while you are there, check and
> see if multiple entries exist for the same user name):
> HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
> The user name will be part of the ProfileImagePath registry value. The
> SID is the parent key name that the ProfileImagePath is contained within.
> For example,
> S-1-5-21-3829217777-1253468217-3731238512-1005
> Now that you know the SID, locate it under HKEY_USERS, click to select it,
> and then choose Registry-->Unload Hive.
> Thanks.
>
> -TP
>
> F. David del Campo Hill wrote:
>> Dear All,
>>
>> I have a Windows Server 2003 R2 x64 Terminal Services server which is
>> experiencing continuous "locked profile" problems (users kept being
>> logged in with temporary profiles because their user profiles could
>> not be updated; you could not delete the profiles in C:\Documents and
>> Settings\ because NTUSER was being used by another process; and all
>> these problems would go away after a reboot until the profiles got
>> locked again), so I installed UPHClean 1.6d from .
>>
>> The installation *apparently* went well, but when I try to start the
>> User Profile Hive Cleanup service, I get the message:
>>
>> "The User Profile Hive Cleanup service on Local Computer started and
>> then stopped. Some services stop automatically if they have no work
>> to do, for example the Performance Logs and Alerts service."
>>
>> Also, I get the following errors in the Event Logs:
>>
>> User profile hive cleanup service was unable to load and start a
>> required driver.
>>
>> and
>>
>> \??\C:\WINDOWS\SysWow64\Drivers\uphcleanhlp.sys has been blocked from
>> loading due to incompatibility with this system.
>>
>> On top of that, a search does not find any uphcleanhlp.sys file
>> anywhere in the system.
>>
>> What is going on? How can I get UPHClean to work on my system to avoid
>> locked profiles without having to restart the system?
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Austin

External


Since: Dec 04, 2006
Posts: 7



(Msg. 5) Posted: Tue Nov 06, 2007 6:54 am
Post subject: Re: UPHClean and x64 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Going on 20 month's now. Did M$ run out of money? Lets get this BS going I
am livid this isn't out yet.




"Peter Lawton" wrote:

> UPHclean 2.0 has been in beta since early 2006 now, any idea why it hasn't
> been publically released yet?
>
> Considering the number of people running terminal services on x64 systems
> these days surely its a bit much to expect them all to email MS and ask for
> a copy of an 18month old beta just to get rid of their profile issues.
>
> Peter Lawton
>
> "TP" <tperson.knowspamn.TakeThisOut@mailandnews.com> wrote in message
> news:OZr58Mv9HHA.1208@TK2MSFTNGP03.phx.gbl...
> > Hi,
> >
> > 1.6d is not supported under x64. For x64 you can try the UPHClean 2.0
> > Beta.
> >
> > Send an email to uphclean *AT* microsoft.com, explaining
> > that you are having profile unload problems with 2003 x64
> > and you would like to help with testing the beta version.
> >
> > Please post the exact error messages that occur when a "locked" user
> > attempts to logon in the order that they appear in your log. The
> > description text is important.
> >
> > When this happens, are you able to manually unload the problem user's
> > hive? This is accomplished by logging on as an administrator account
> > (must be different than the problem user), navigating to the problem
> > user's key in the registry, selecting it, and then choosing
> > Registry-->Unload Hive.
> > In order to find the user's key you need to first look up the user's SID.
> > You can do this by navigating to the following key in the registry and
> > then using find to search on the user name (while you are there, check and
> > see if multiple entries exist for the same user name):
> > HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
> > The user name will be part of the ProfileImagePath registry value. The
> > SID is the parent key name that the ProfileImagePath is contained within.
> > For example,
> > S-1-5-21-3829217777-1253468217-3731238512-1005
> > Now that you know the SID, locate it under HKEY_USERS, click to select it,
> > and then choose Registry-->Unload Hive.
> > Thanks.
> >
> > -TP
> >
> > F. David del Campo Hill wrote:
> >> Dear All,
> >>
> >> I have a Windows Server 2003 R2 x64 Terminal Services server which is
> >> experiencing continuous "locked profile" problems (users kept being
> >> logged in with temporary profiles because their user profiles could
> >> not be updated; you could not delete the profiles in C:\Documents and
> >> Settings\ because NTUSER was being used by another process; and all
> >> these problems would go away after a reboot until the profiles got
> >> locked again), so I installed UPHClean 1.6d from .
> >>
> >> The installation *apparently* went well, but when I try to start the
> >> User Profile Hive Cleanup service, I get the message:
> >>
> >> "The User Profile Hive Cleanup service on Local Computer started and
> >> then stopped. Some services stop automatically if they have no work
> >> to do, for example the Performance Logs and Alerts service."
> >>
> >> Also, I get the following errors in the Event Logs:
> >>
> >> User profile hive cleanup service was unable to load and start a
> >> required driver.
> >>
> >> and
> >>
> >> \??\C:\WINDOWS\SysWow64\Drivers\uphcleanhlp.sys has been blocked from
> >> loading due to incompatibility with this system.
> >>
> >> On top of that, a search does not find any uphcleanhlp.sys file
> >> anywhere in the system.
> >>
> >> What is going on? How can I get UPHClean to work on my system to avoid
> >> locked profiles without having to restart the system?
>
>
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Peter Lawton

External


Since: Aug 17, 2007
Posts: 8



(Msg. 6) Posted: Tue Nov 06, 2007 5:11 pm
Post subject: Re: UPHClean and x64 [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

What's the betting it'll be released after Windows 2008 and won't support
Windows 2003 x64, MS never misses a trick to try to force everyone to
upgrade before they're ready.

It's either that or the only person who understood profiles has left MS to
work for someone else.

Peter Lawton

"Austin" <Austin.TakeThisOut@discussions.microsoft.com> wrote in message
news:2FEB1AB8-C39C-40FA-BF9F-33B3E0E964B2@microsoft.com...
> Going on 20 month's now. Did M$ run out of money? Lets get this BS going
> I
> am livid this isn't out yet.
>
>
>
>
> "Peter Lawton" wrote:
>
>> UPHclean 2.0 has been in beta since early 2006 now, any idea why it
>> hasn't
>> been publically released yet?
>>
>> Considering the number of people running terminal services on x64 systems
>> these days surely its a bit much to expect them all to email MS and ask
>> for
>> a copy of an 18month old beta just to get rid of their profile issues.
>>
>> Peter Lawton
>>
>> "TP" <tperson.knowspamn.TakeThisOut@mailandnews.com> wrote in message
>> news:OZr58Mv9HHA.1208@TK2MSFTNGP03.phx.gbl...
>> > Hi,
>> >
>> > 1.6d is not supported under x64. For x64 you can try the UPHClean 2.0
>> > Beta.
>> >
>> > Send an email to uphclean *AT* microsoft.com, explaining
>> > that you are having profile unload problems with 2003 x64
>> > and you would like to help with testing the beta version.
>> >
>> > Please post the exact error messages that occur when a "locked" user
>> > attempts to logon in the order that they appear in your log. The
>> > description text is important.
>> >
>> > When this happens, are you able to manually unload the problem user's
>> > hive? This is accomplished by logging on as an administrator account
>> > (must be different than the problem user), navigating to the problem
>> > user's key in the registry, selecting it, and then choosing
>> > Registry-->Unload Hive.
>> > In order to find the user's key you need to first look up the user's
>> > SID.
>> > You can do this by navigating to the following key in the registry and
>> > then using find to search on the user name (while you are there, check
>> > and
>> > see if multiple entries exist for the same user name):
>> > HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
>> > The user name will be part of the ProfileImagePath registry value.
>> > The
>> > SID is the parent key name that the ProfileImagePath is contained
>> > within.
>> > For example,
>> > S-1-5-21-3829217777-1253468217-3731238512-1005
>> > Now that you know the SID, locate it under HKEY_USERS, click to select
>> > it,
>> > and then choose Registry-->Unload Hive.
>> > Thanks.
>> >
>> > -TP
>> >
>> > F. David del Campo Hill wrote:
>> >> Dear All,
>> >>
>> >> I have a Windows Server 2003 R2 x64 Terminal Services server which is
>> >> experiencing continuous "locked profile" problems (users kept being
>> >> logged in with temporary profiles because their user profiles could
>> >> not be updated; you could not delete the profiles in C:\Documents and
>> >> Settings\ because NTUSER was being used by another process; and all
>> >> these problems would go away after a reboot until the profiles got
>> >> locked again), so I installed UPHClean 1.6d from .
>> >>
>> >> The installation *apparently* went well, but when I try to start the
>> >> User Profile Hive Cleanup service, I get the message:
>> >>
>> >> "The User Profile Hive Cleanup service on Local Computer started and
>> >> then stopped. Some services stop automatically if they have no work
>> >> to do, for example the Performance Logs and Alerts service."
>> >>
>> >> Also, I get the following errors in the Event Logs:
>> >>
>> >> User profile hive cleanup service was unable to load and start a
>> >> required driver.
>> >>
>> >> and
>> >>
>> >> \??\C:\WINDOWS\SysWow64\Drivers\uphcleanhlp.sys has been blocked from
>> >> loading due to incompatibility with this system.
>> >>
>> >> On top of that, a search does not find any uphcleanhlp.sys file
>> >> anywhere in the system.
>> >>
>> >> What is going on? How can I get UPHClean to work on my system to avoid
>> >> locked profiles without having to restart the system?
>>
>>
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