MSTerminalServices.org Forums

Forums Home | FAQ | Search | Profile | Private Messages | Log in/Register/Password

Remote Desktop Disconnection

Page 1 of 1
Next:  Terminal Servers - General: Terminal Service Session returns to logon screen  
Author Message
gurusanjay




Joined: Jan 25, 2008
Posts: 2



(Msg. 1) Posted: Fri Jan 25, 2008 5:47 am
Post subject: Remote Desktop Disconnection
Site and Site B are VPN tunnelled. SITE A has three computers loaded with windows XP O/S and some users from Site B access these computers for their analysis work. They are currently using Windows Remote Desktop Connections to access these computers. But during session of 3 to 4 minutes, users get disconnected from these desktops. Site A has Sonicwall and Site B has ISA 2004 EE. Bot are VPN Tunnelled and are in the same domain. These three computers are having some applications deployed on Windows XP operating System. Users are complaining about disconnected user sessions. Please help me to find a permanent solution for this.

Thanks in Advance.

Regards
Sanjay
Back to top
Send e-mail Login to vote
vera_noest




Joined: May 27, 2007
Posts: 223

Location: Sweden
(Msg. 2) Posted: Fri Jan 25, 2008 5:18 pm
Post subject:
Is it only the rdp session which disconnects, or does the whole VPN connection goes down?
Back to top
Send e-mail Login to vote
gurusanjay




Joined: Jan 25, 2008
Posts: 2



(Msg. 3) Posted: Sat Jan 26, 2008 12:13 am
Post subject: RDP session disconnects
Only the RDP session is getting disconnected.
Back to top
Send e-mail Login to vote
vera_noest




Joined: May 27, 2007
Posts: 223

Location: Sweden
(Msg. 4) Posted: Sat Jan 26, 2008 4:30 pm
Post subject:
Do they get disconnected while they are actively working (using the keyboard or the mouse) or only after 3-4 minutes of idle time?

If it only happens after some minutes of idle time, it's probably caused by a router which sees no traffic and throws the session out.

Check if it helps to enable KeepAlives on the connection. That's done with a Group Policy:

Computer Configuration - Administrative templates - Windows Components - Terminal Services
"Keep-Alive connections"
Back to top
Send e-mail Login to vote
jsyring




Joined: Oct 28, 2008
Posts: 3



(Msg. 5) Posted: Tue Oct 28, 2008 12:12 pm
Post subject: [Login to view extended thread Info.]
Had the same issue with Cisco GRE/IPSEC VPN and need to set the IP MTU
max transmissin unit to 1300 to keep them connected.

Hope this helps
Back to top
Send e-mail Login to vote
Display posts from previous:   
    All times are: Eastern Time (US & Canada) (change) Page 1 of 1

 
 You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Looking for more Terminal Services info?

Sign up to the MSTerminalServices.org Monthly Newsletter, written by Terminal Server MVP & Citrix CTP Stefan Vermeulen, containing news, tips, interviews, links of the month and much more. Subscribe today and don't miss a thing!

Become an MSTerminalServices.org member!

Discuss your Terminal Services & Citrix issues with thousands of other SBC experts. Click here to join!

Community Area

Log in | Register