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Printer session are not deleting after loging off

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Jeanette




Joined: Jun 13, 2007
Posts: 2



(Msg. 1) Posted: Wed Jun 13, 2007 1:18 pm
Post subject: Printer session are not deleting after loging off

We have a Windows 2000 server SP4 in a RDP enviroment. My users are setup to end the session after 1 hour.
we have the following problem
when a user log off or the session gets terminated the printer session remains open causing the system to stop responding, or really slow. As soon as i am able to stop the print spooler the system go back to normal and then i have to delete the ghost printer session manually and everything go back to normal. If i don't delete the ghost printer session the problem will continue.
Any ideas or fixes would be greatly appreciated.
thanks
Jeanette
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vera_noest




Joined: May 27, 2007
Posts: 252



(Msg. 2) Posted: Wed Jun 13, 2007 2:57 pm
Post subject:

Has this always been a problem? If not, when did it first appear? After an update, or after a printer driver installation?
Are there any errors or warnings in the EventLog of the server?
Do the user profiles unload normally?
Does this happen to all users, and with all brands of printers?
______________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
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Jeanette




Joined: Jun 13, 2007
Posts: 2



(Msg. 3) Posted: Wed Jun 13, 2007 4:11 pm
Post subject: Re: Printer session are not deleting after loging off [Login to view extended thread Info.]

Has this always been a problem? No
we start having problems a couple of days ago..we didn't know what it was so the first thing we ran windows update but this was after the problems started.

Are there any errors or warnings in the EventLog of the server?
yes
error event id 1100
Initialization of notify failed
then
error event id 1107
the printer_...... session 6 could not be deleted

Do the user profiles unload normally?
yes
Does this happen to all users, and with all brands of printers?
yes to all users randomly and with all brands of printers (most of the printers are HP printers, different models.

hope this info helps to help me. thank you so much
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vera_noest




Joined: May 27, 2007
Posts: 252



(Msg. 4) Posted: Thu Jun 14, 2007 5:14 pm
Post subject: [Login to view extended thread Info.]

OK, I understand.
EventID 1100 means that the printer spooler service on the server isn't running. That means most likely that it has crashed. The most common cause for a crashing printer spooler service is the use of a 3rd party printer driver, which is not TS compatible.

You have to uninstall any such printer driver, and instead map the printer to a native driver on the server, using the information here:

Windows 2000 Terminal Services Server Logs Events 1111, 1105, and 1106

Since the problem started only a couple of days ago, start by uninstalling the latest printer driver which you added to the TS.
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