I really need some help, as this issue has been ongoing for months now. We are running Microsoft Windows Server 2003 x64 Edition, SP2, Intel 2.33 GHz Processor, and 12 GB RAM, with Terminal Services for 7 Windows XP Workstations on the Network. They Remote Desktop ino the Server, and then use the typical Email, and other Server related resources with no issues. The issue arises when certain users login, and open sage Accpac ERP version 5.5A. this only happens in this Software, never in word, excel or any other program. After using Accpac for a while, and sometimes right away, the text in some of the fields, say order entries for example, displays text other than whats actually there. People logged remotely, outside the network can login to the workstation in question, and at the same time see the text that’s actually supposed to be there, while at the workstation itself, the text displays anything arbitrary, or internet URL’s etc, but not what’s actually there.
This is what we’re tried:
1) 3 of the 7 users have these issues. We had one of the users (who was experiencing this problem regularly) login to another workstation where this problem was never occurring for another user, and the problem came up within a few hours of being logged into the other workstation. But the user who normally logs into that workstation never has issues. Could this be Profile specific?
2) We’ve played with the video settings on both the infected workstations, and on the server itself where Terminal Services resides, with no effect whatsoever.
3) We’ve had the user login locally to the server and use Accpac, and no issues occurred, this told us it was a Terminal Services or Accpac Issue at least.
4) Accpac has stated that this version in use is compatible with Terminal Services, and supports it, but has no solution, as it COULD be a Terminal Services issue, and not Accpac itself.
5) We’re upgraded the RAM on the Server to 12 GB.
6) We’ve replaced the video card on the server, installed all updates etc.
You people are the Masters, I’m only looking for possible solutions, or things we can try, this setup is the only way we could get performance out of Accpac, as when it was installed locally on each workstation, it was soooooo slow, and would have cost too much to upgrade every workstation to accommodate it.
Thank you all….

Hi There,

Have you tried updaing the rdp client on the host machines?

upgrade them to rdp 6.0.

This will solve a lot of issues like printers not showing up, getting disconnected for no reason, missing text in some form boxes.

Also check that the ts session is setup to the correct regional settings so the marry with the server session i.e uk and uk. By default the session are usa.

Also make sure that the users have the correct permissions and security on the folders and files used by Sage.

I hope these little bits help.

Regards

John