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Getting black screen on windows terminal service clients

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jaganvraman




Joined: Mar 14, 2008
Posts: 5



(Msg. 1) Posted: Fri Mar 14, 2008 1:54 pm
Post subject: Getting black screen on windows terminal service clients
Hi,

we have 50 windows 2003 terminal servers working on application server mode. when clients (Windows XP machines connecting to this servers
fequently they are getting Black screen, only option is they have to logoff and login back. this is happening after 10 or 15 mins the user logged into Terminal server. Please suggest me to fix this issue.
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vera_noest




Joined: May 27, 2007
Posts: 169

Location: Sweden
(Msg. 2) Posted: Sat Mar 15, 2008 5:23 pm
Post subject:
Which SP is the server running?
So the session state is still listed as "Active" in Terminal Services Manager when this happens?
Does this happen after 10 minutes of *idle* time, or also when the users are actively working in the session?
If it happens after idle time, it's probably the screen saver (which by default is just a black screen).

If you can rule out the screen saver, check if this FAQ helps (under the "Connectivity" section):

Sometimes when I connect to my terminal server, I see a black screen. ... does t
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jaganvraman




Joined: Mar 14, 2008
Posts: 5



(Msg. 3) Posted: Mon Mar 17, 2008 5:22 am
Post subject: Hi
This server is running win2k3 with SP1.

Most of the times it is happening when the user is idle. and In the same server other session are able to work without any issues. when we check the screen saver there wer no policies enabled on servers side using gorup policy or Local policy.

If the user is getting a black screen whicle the session is active what could be the issue. But it is happening only for one user out of 10 users.
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vera_noest




Joined: May 27, 2007
Posts: 169

Location: Sweden
(Msg. 4) Posted: Wed Mar 19, 2008 11:12 am
Post subject:
Did you follow the link and checked for a black hole router?
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