(Msg. 1) Posted: Tue Mar 25, 2008 3:16 pm Post subject: Sessions getting disconnected Archived from groups: microsoft>public>windows>terminal_services (more info?)
Users are complaining that they are getting kicked off our TS, a message
pops up, I think it's the RDP client, but it says, The connection has
been lost - Attempting to Reconnect Session.
The session reconnects, and the user is back where at the screen where
they lost connection.
What is causing lost connections?
Should we be tweaking something on the TS?
Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal
Server\WinStations\RDP-Tcp\KeepAliveTimeout?
(Msg. 2) Posted: Tue Mar 25, 2008 3:16 pm Post subject: Re: Sessions getting disconnected [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Are these users coming in over a WAN connection?
The cause of the loss of connectivity can be anything, and it's
most likely lying ouside the TS.
Changing the KeepAlive mechanism only ensures that your server
faster detects that the connection is lost and puts the session in
a disconnected state, but that seems already to work properly,
since your users can auto-reconnect.
You'd better post in a network newsgroup, and/or use NetMon or a
continuous ping (ping -t) to get some idea of how many packets are
lost and then take the issue up with your network provider.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
RandyH <RHollaw.DeleteThis@HOTmail.com> wrote on 25 mar 2008 in
microsoft.public.windows.terminal_services:
> Users are complaining that they are getting kicked off our TS, a
> message
> pops up, I think it's the RDP client, but it says, The
> connection has
> been lost - Attempting to Reconnect Session.
>
> The session reconnects, and the user is back where at the screen
> where they lost connection.
>
> What is causing lost connections?
> Should we be tweaking something on the TS?
> Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal
> Server\WinStations\RDP-Tcp\KeepAliveTimeout?
>
> Tia,
> RandyH
(Msg. 3) Posted: Tue Mar 25, 2008 4:07 pm Post subject: Re: Sessions getting disconnected [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
They are coming over the Internet via Cisco VPN client.
Would I still NetMon or Ping -t?
Vera Noest [MVP] wrote:
> Are these users coming in over a WAN connection?
> The cause of the loss of connectivity can be anything, and it's
> most likely lying ouside the TS.
> Changing the KeepAlive mechanism only ensures that your server
> faster detects that the connection is lost and puts the session in
> a disconnected state, but that seems already to work properly,
> since your users can auto-reconnect.
>
> You'd better post in a network newsgroup, and/or use NetMon or a
> continuous ping (ping -t) to get some idea of how many packets are
> lost and then take the issue up with your network provider.
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___
>
> RandyH <RHollaw DeleteThis @HOTmail.com> wrote on 25 mar 2008 in
> microsoft.public.windows.terminal_services:
>
>> Users are complaining that they are getting kicked off our TS, a
>> message
>> pops up, I think it's the RDP client, but it says, The
>> connection has
>> been lost - Attempting to Reconnect Session.
>>
>> The session reconnects, and the user is back where at the screen
>> where they lost connection.
>>
>> What is causing lost connections?
>> Should we be tweaking something on the TS?
>> Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal
>> Server\WinStations\RDP-Tcp\KeepAliveTimeout?
>>
>> Tia,
>> RandyH
(Msg. 4) Posted: Tue Mar 25, 2008 4:07 pm Post subject: Re: Sessions getting disconnected [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
When the rdp connection is down, is the whole VPN connection down
also?
Can users still connect to other resources on your network, like
shared folders, when the rdp session is disconnected?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
RandyH <RHollaw.DeleteThis@HOTmail.com> wrote on 25 mar 2008 in
microsoft.public.windows.terminal_services:
> They are coming over the Internet via Cisco VPN client.
>
> Would I still NetMon or Ping -t?
>
> Vera Noest [MVP] wrote:
>> Are these users coming in over a WAN connection?
>> The cause of the loss of connectivity can be anything, and it's
>> most likely lying ouside the TS.
>> Changing the KeepAlive mechanism only ensures that your server
>> faster detects that the connection is lost and puts the session
>> in a disconnected state, but that seems already to work
>> properly, since your users can auto-reconnect.
>>
>> You'd better post in a network newsgroup, and/or use NetMon or
>> a continuous ping (ping -t) to get some idea of how many
>> packets are lost and then take the issue up with your network
>> provider.
>> _________________________________________________________ Vera
>> Noest MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net >> ___ please respond in newsgroup, NOT by private email ___
>>
>> RandyH <RHollaw.DeleteThis@HOTmail.com> wrote on 25 mar 2008 in
>> microsoft.public.windows.terminal_services:
>>
>>> Users are complaining that they are getting kicked off our TS,
>>> a message
>>> pops up, I think it's the RDP client, but it says, The
>>> connection has
>>> been lost - Attempting to Reconnect Session.
>>>
>>> The session reconnects, and the user is back where at the
>>> screen where they lost connection.
>>>
>>> What is causing lost connections?
>>> Should we be tweaking something on the TS?
>>> Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal
>>> Server\WinStations\RDP-Tcp\KeepAliveTimeout?
>>>
>>> Tia,
>>> RandyH
(Msg. 5) Posted: Tue Mar 25, 2008 5:13 pm Post subject: Re: Sessions getting disconnected [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
I'll ask my users, and report back tomorrow....
Vera Noest [MVP] wrote:
> When the rdp connection is down, is the whole VPN connection down
> also?
> Can users still connect to other resources on your network, like
> shared folders, when the rdp session is disconnected?
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net > ___ please respond in newsgroup, NOT by private email ___
>
> RandyH <RHollaw.DeleteThis@HOTmail.com> wrote on 25 mar 2008 in
> microsoft.public.windows.terminal_services:
>
>> They are coming over the Internet via Cisco VPN client.
>>
>> Would I still NetMon or Ping -t?
>>
>> Vera Noest [MVP] wrote:
>>> Are these users coming in over a WAN connection?
>>> The cause of the loss of connectivity can be anything, and it's
>>> most likely lying ouside the TS.
>>> Changing the KeepAlive mechanism only ensures that your server
>>> faster detects that the connection is lost and puts the session
>>> in a disconnected state, but that seems already to work
>>> properly, since your users can auto-reconnect.
>>>
>>> You'd better post in a network newsgroup, and/or use NetMon or
>>> a continuous ping (ping -t) to get some idea of how many
>>> packets are lost and then take the issue up with your network
>>> provider.
>>> _________________________________________________________ Vera
>>> Noest MCSE, CCEA, Microsoft MVP - Terminal Server
>>> TS troubleshooting: http://ts.veranoest.net >>> ___ please respond in newsgroup, NOT by private email ___
>>>
>>> RandyH <RHollaw.DeleteThis@HOTmail.com> wrote on 25 mar 2008 in
>>> microsoft.public.windows.terminal_services:
>>>
>>>> Users are complaining that they are getting kicked off our TS,
>>>> a message
>>>> pops up, I think it's the RDP client, but it says, The
>>>> connection has
>>>> been lost - Attempting to Reconnect Session.
>>>>
>>>> The session reconnects, and the user is back where at the
>>>> screen where they lost connection.
>>>>
>>>> What is causing lost connections?
>>>> Should we be tweaking something on the TS?
>>>> Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal
>>>> Server\WinStations\RDP-Tcp\KeepAliveTimeout?
>>>>
>>>> Tia,
>>>> RandyH
(Msg. 6) Posted: Thu Mar 27, 2008 10:08 am Post subject: Re: Sessions getting disconnected [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
The VPN connection stays connected, just the session drops and then
reconnects.
RandyH wrote:
> I'll ask my users, and report back tomorrow....
>
> Vera Noest [MVP] wrote:
>> When the rdp connection is down, is the whole VPN connection down also?
>> Can users still connect to other resources on your network, like
>> shared folders, when the rdp session is disconnected?
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net >> ___ please respond in newsgroup, NOT by private email ___
>>
>> RandyH <RHollaw.TakeThisOut@HOTmail.com> wrote on 25 mar 2008 in
>> microsoft.public.windows.terminal_services:
>>> They are coming over the Internet via Cisco VPN client.
>>>
>>> Would I still NetMon or Ping -t?
>>>
>>> Vera Noest [MVP] wrote:
>>>> Are these users coming in over a WAN connection?
>>>> The cause of the loss of connectivity can be anything, and it's
>>>> most likely lying ouside the TS.
>>>> Changing the KeepAlive mechanism only ensures that your server
>>>> faster detects that the connection is lost and puts the session
>>>> in a disconnected state, but that seems already to work
>>>> properly, since your users can auto-reconnect.
>>>>
>>>> You'd better post in a network newsgroup, and/or use NetMon or
>>>> a continuous ping (ping -t) to get some idea of how many
>>>> packets are lost and then take the issue up with your network
>>>> provider. _________________________________________________________
>>>> Vera
>>>> Noest MCSE, CCEA, Microsoft MVP - Terminal Server
>>>> TS troubleshooting: http://ts.veranoest.net >>>> ___ please respond in newsgroup, NOT by private email ___
>>>>
>>>> RandyH <RHollaw.TakeThisOut@HOTmail.com> wrote on 25 mar 2008 in
>>>> microsoft.public.windows.terminal_services:
>>>>> Users are complaining that they are getting kicked off our TS,
>>>>> a message pops up, I think it's the RDP client, but it says, The
>>>>> connection has been lost - Attempting to Reconnect Session.
>>>>>
>>>>> The session reconnects, and the user is back where at the
>>>>> screen where they lost connection.
>>>>>
>>>>> What is causing lost connections?
>>>>> Should we be tweaking something on the TS?
>>>>> Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal
>>>>> Server\WinStations\RDP-Tcp\KeepAliveTimeout?
>>>>>
>>>>> Tia,
>>>>> RandyH
(Msg. 7) Posted: Thu Mar 27, 2008 10:08 am Post subject: Re: Sessions getting disconnected [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
Are they disconnected after some minutes of idle time, or also when
they are actively working (typing, moving the mouse)?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
RandyH <RHollaw RemoveThis @HOTmail.com> wrote on 27 mar 2008 in
microsoft.public.windows.terminal_services:
> The VPN connection stays connected, just the session drops and
> then reconnects.
>
> RandyH wrote:
>> I'll ask my users, and report back tomorrow....
>>
>> Vera Noest [MVP] wrote:
>>> When the rdp connection is down, is the whole VPN connection
>>> down also? Can users still connect to other resources on your
>>> network, like shared folders, when the rdp session is
>>> disconnected?
>>>
>>> _________________________________________________________
>>> Vera Noest
>>> MCSE, CCEA, Microsoft MVP - Terminal Server
>>> TS troubleshooting: http://ts.veranoest.net >>> ___ please respond in newsgroup, NOT by private email ___
>>>
>>> RandyH <RHollaw RemoveThis @HOTmail.com> wrote on 25 mar 2008 in
>>> microsoft.public.windows.terminal_services:
>>>> They are coming over the Internet via Cisco VPN client.
>>>>
>>>> Would I still NetMon or Ping -t?
>>>>
>>>> Vera Noest [MVP] wrote:
>>>>> Are these users coming in over a WAN connection?
>>>>> The cause of the loss of connectivity can be anything, and
>>>>> it's most likely lying ouside the TS.
>>>>> Changing the KeepAlive mechanism only ensures that your
>>>>> server faster detects that the connection is lost and puts
>>>>> the session in a disconnected state, but that seems already
>>>>> to work properly, since your users can auto-reconnect.
>>>>>
>>>>> You'd better post in a network newsgroup, and/or use NetMon
>>>>> or a continuous ping (ping -t) to get some idea of how many
>>>>> packets are lost and then take the issue up with your
>>>>> network provider.
>>>>> _________________________________________________________
>>>>> Vera
>>>>> Noest MCSE, CCEA, Microsoft MVP - Terminal Server
>>>>> TS troubleshooting: http://ts.veranoest.net >>>>> ___ please respond in newsgroup, NOT by private email ___
>>>>>
>>>>> RandyH <RHollaw RemoveThis @HOTmail.com> wrote on 25 mar 2008 in
>>>>> microsoft.public.windows.terminal_services:
>>>>>> Users are complaining that they are getting kicked off our
>>>>>> TS, a message pops up, I think it's the RDP client, but
>>>>>> it says, The
>>>>>> connection has been lost - Attempting to Reconnect
>>>>>> Session.
>>>>>>
>>>>>> The session reconnects, and the user is back where at the
>>>>>> screen where they lost connection.
>>>>>>
>>>>>> What is causing lost connections?
>>>>>> Should we be tweaking something on the TS?
>>>>>> Like this, HKLM\SYSTEM\CurrentControlSet\Control\Terminal
>>>>>> Server\WinStations\RDP-Tcp\KeepAliveTimeout?
>>>>>>
>>>>>> Tia,
>>>>>> RandyH
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